SHIPPING POLICY

OVERVIEW

Thank you for shopping with XBIHAR.

We are committed to delivering every order safely, efficiently, and on time. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered through xbihar.com.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

ORDER PROCESSING

All orders are processed within 2–4 business days after successful payment confirmation.

During this period, orders undergo payment verification, inventory confirmation, quality inspection, packaging, and preparation for shipment.

Orders are generally not processed on Sundays or public holidays.

SHIPPING CHARGES

Shipping charges are calculated automatically during checkout based on the delivery location, package weight, courier partner rates, and serviceability of the destination.

The applicable shipping charges, if any, will be displayed before payment is completed.

DELIVERY TIMELINES

Standard delivery typically takes between 5–10 business days from the date of dispatch.

Delivery timelines may vary depending on customer location, courier partner availability, public holidays, weather conditions, and other operational factors.

All delivery timelines provided on the website are estimates and should not be considered guaranteed delivery dates.

SHIPPING COVERAGE

XBIHAR currently ships to serviceable locations across India.

International shipping is not available at this time.

If an order is placed for a location that is later determined to be non-serviceable, the order may be cancelled and any eligible payment refunded.

ORDER TRACKING

Once an order has been dispatched, tracking information may be shared via email, SMS, WhatsApp, or any other available communication channel.

Customers can use the provided tracking details to monitor the progress of their shipment directly with the courier partner.

DELIVERY ATTEMPTS

Courier partners generally make multiple attempts to complete delivery.

If delivery cannot be completed because the customer is unavailable, the contact information is incorrect, or the address provided is incomplete, the shipment may be returned.

In such cases, additional shipping charges may apply if the customer requests re-dispatch of the order.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

XBIHAR shall not be responsible for delays, failed deliveries, lost shipments, or additional expenses arising from incorrect information submitted by the customer.

SHIPPING DELAYS

Unexpected shipping delays may occur due to circumstances beyond our reasonable control, including festivals, public holidays, extreme weather conditions, transportation disruptions, government restrictions, or force majeure events.

While we will make reasonable efforts to keep customers informed, XBIHAR shall not be liable for delays caused by such circumstances.

LOST SHIPMENTS

If a shipment appears to be lost during transit, customers should contact XBIHAR as soon as possible.

After verification with the courier partner, XBIHAR may, at its sole discretion, arrange a replacement shipment or issue an appropriate refund depending on the circumstances of the case.

DAMAGED SHIPMENTS

If the outer package appears damaged at the time of delivery, customers should take clear photographs before opening the package.

Customers must contact XBIHAR within 48 hours of receiving the shipment.

Supporting images and order details may be required for verification.

Claims submitted after 48 hours may not be eligible for review or resolution.

CONTACT

Email: xbihar.in@gmail.com

WhatsApp: +91 93541 65694

Website: xbihar.com